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KURSHUNI offers a fully legal guarantee which covers production and material defects for the original KURSHUNI silver jewellery purchased from KURSHUNI’s own stores (including the Online Store) and authorized KURSHUNI Sales Corners.
Each jewellery which is deemed to have an effect within the scope of this guarantee can be subject to the following at the discretion of KURSHUNI or an authorized KURSHUNISales Corner.
- Depending on the degree of damage, possibility of repair and availability of spareparts, the silver jewellery under guarantee can be repaired.
- The jewellery can be replaced with a new one if there is availability.
- A shopping check for an amount equal to the prospective jewellery’s price can be given.
WARRANTY COVERAGE
In the event that there are no special guarantee conditions for specific jewellery, the guarantee conditions accepted, which are listed below will be applied. KURSHUNI reserves the right to make changes or adaptations in these Guarantee Conditions at its own discretio at any time.
This warranty does not affect your statutory rights.
This guarantee will not affect your legal rights.
1. What does the warranty cover?
KURSHUNI guarantees that KURSHUNI branded jewellery purchased from an authorized KURSHUNI Sales Corner, including KURSHUNI Online Store at www.kurshuni.com, will be of high quality and free of material and craftsmanship defects so long as they are used normally. Within the guarantee period specified in the answer to question 3, KURSHUNI will repair or replace all types of KURSHUNI branded jewellery if it is determined that the jewellery has material or production defects.
2. What does the warranty not cover?
The guarantee will not cover the damages which are deemed by KURSHUNI or an authorized KURSHUNI Sales Corner to arise from wear and tear due to normal use, unauthorized repair/replacement attempts and failure to follow the special KURSHUNI jewellery “Instruction for Use”.
3. How long does the warranty last?
KURSHUNI branded jewellery will be under guarantee for 2 years from the date of purchase.
4. How is a guarantee claim submitted?
To utilize the guarantee, you can submit your claim via the following methods:
Bring the damaged product to the closest KURSHUNI store or authorized KURSHUNI Sales Corner in its original packaging and together with its invoice or replacement card and product certificate. Contact KURSHUNI Customer Support department by sending an e-mail, which includes a photograph of the problematic ewellery and the reason for complaint/problem to the address [email protected] as a response to your e- mail, you will receive an e-mail, which contains information explaining how to send the product to the Repair and Maintenance Department of KURSHUNI. We recommend that you send the jewellery via certified or registered mail and have it insured over the retail sales price. KURSHUNI will not be responsible for any jewellery that is lost, damaged or stolen during shipping.
5. How will the process work after the Repair & Maintenance Department receives the jewellery?
The suitability for guarantee is determined after the jewellery is received and inspected. In the event that a material or production defect is identified on the silver jewellery, KURSHUNI Expert will decide on whether to replace it with a new jewellery of the same type or an equivalent jewellery or to repair it, depending on the possibility of repair. If it is found that the damage is not due to any material or product defects, Post-Sale Repair or Maintenance Services will be provided.
MAINTENANCE SERVICES
KURSHUNI offers its customers post-sale maintenance services. Depending on the frequency of use, we recommend that you get maintenance on your silver jewelry at least once a year. For information regarding repair and maintenance fees, please contact an authorized sales point, email us at [email protected], or reach out via our WhatsApp line at +90 538 394 11 93.
REPAIR SERVICES
KURSHUNI offers its customers repair services when necessary. For information regarding repair and maintenance fees, please contact an authorized sales point, email us at [email protected], or reach out via our WhatsApp line at +90 538 394 11 93. The shipping cost and all other costs related to shipping will be your (customer’s) responsibility.