Frequently Asked Questions
KURSHUNI orders are prepared and handed over to the cargo company within a maximum of 3 business days from the order date. Delivery time after dispatch may vary depending on the distribution schedule of the contracted cargo company.
KURSHUNI collections include:
- 925 sterling silver jewelry
- Rhodium plating (white gold tone)
- Rose gold plating (pink gold tone)
- 24K yellow gold plating
- 14K (585) yellow gold jewelry
The purity of all our silver and gold jewelry is guaranteed by KURSHUNI.
Your order may be cancelled before it is handed over to the cargo company. Orders that have already been shipped cannot be cancelled or changed. We do not offer exchanges for online purchases. You may return the product and place a new order.
KURSHUNI jewelry is covered by a 2-year warranty against material and manufacturing defects from the date of purchase. A lifetime warranty is provided against stone loss. In addition, KURSHUNI offers after-sales maintenance and repair services. For long-lasting use, we recommend having your jewelry serviced at least once a year.
At KURSHUNI, all products are delivered ready for gifting. Each jewelry item comes:
- Specially designed for KURSHUNI
- With branded details
- In a metal jewelry box
- Each item in a separate box
If you wish, the following can also be added to your order free of charge:
- Branded paper bag
- Branded tissue paper
- Branded satin ribbon
All pieces are specially designed and produced for KURSHUNI. A video showing the packaging process is available on the product pages.
Yes. All 925 sterling silver and 14K gold KURSHUNI jewelry pieces are sent with a Jewelry Certificate.
Yes. All original KURSHUNI jewelry pieces bear the registered KURSHUNI brand symbol. This symbol includes the purity level of the metal used (925 / 585). The purity of all our silver and gold jewelry is guaranteed by KURSHUNI.
The plating used in KURSHUNI silver jewelry is applied in accordance with high quality standards. When proper use and care recommendations are followed, the plating retains its form and color for a long time.
No. KURSHUNI jewelry is produced without any chemicals or processes harmful to human health or nature, both throughout the production stages and in the final product. Our products do not contain nickel, cadmium, or similar allergenic substances, are skin-friendly, and hypoallergenic.
For long-lasting use, we recommend removing them during showering, swimming in the sea, sports activities, and sleep, and avoiding direct contact with perfume and cosmetic products.
No. All cords used in KURSHUNI jewelry are custom-made. They are selected according to durability, aesthetics, and longevity criteria.
KURSHUNI jewelry is produced by skilled engineers, master artisans, and a predominantly female team with a strong sense of dedication.
Yes. KURSHUNI embraces fair trade, occupational health and safety, environmental awareness, and honest production principles as its core values.
Shipping is free for domestic orders and covered by KURSHUNI.
For returns made with the contracted cargo company, the shipping fee is covered by KURSHUNI. For other shipments, the cost belongs to the customer.
Your invoice is sent to your e-mail address as an e-archive invoice and can also be viewed in the “My Account / My Orders” section.